Empowering Teams Through Precision Training and Clear Communication

Chris was commissioned to lead the content and training strategy for a global Microsoft 365 migration at a 2,400-employee international law firm. The initiative demanded crystal-clear technical documentation, an intuitive self-service knowledge hub, and a scalable training program capable of up-skilling attorneys, paralegals, and back-office staff spread across six time zones—without disrupting billable work.

Chris devised a blended-learning ecosystem: concise, role-based Quick-Start guides, a searchable Confluence wiki, and a series of live and on-demand workshops delivered through Teams. Partnering with IT and department SMEs, he distilled complex governance policies, OneDrive best practices, and collaborative workflows into plain-language job aids that cut support tickets by 38 percent within the first 90 days. The end result was a unified knowledge environment and an adoption rate that surpassed the firm’s KPI targets by more than 25 percent.

“The professionalism and expertise demonstrated by Chris was unparalleled, and we couldn’t be more pleased with the results. We’ve been able to achieve new levels of innovation and success in our industry.”